Serving Those Who Serve Others™
HotSchedules is a technology company made up of restaurant people. We understand how valuable your time is, how challenging your job is and how diverse your workforce is. Our product experts will be by your side—from orientation to your annual business review. And because our industry and technology are constantly changing, we continue to support you throughout the life of your contract with best practices and expert guidance for user adoption and continued success.
'Cause You're Busy
Implementation Specialist is just a fancy term for the person we’ve assigned to be your go-to guru for support and training during your first few weeks of customerhood. He or she is a real live human being who will impress you with their expertise and friendliness. Here are just a few things the Implementation Team does for you:
Site build and configurations
Training to get you and your staff up and running quickly
Best practices and Q&A webinars
Usage progress reports
Expand your operations staff without hiring
Not only are our Implementation Specialists great trainers, they know how to build stuff too! Free your operations team up from building digital task lists or uploading training content and let us do the heavy lifting for you. That way, you and your team can focus on driving staff engagement with your new tools instead.
Our Success Services ‘Starter’ and ‘Maintenance’ packages are a great option for the time strapped manager who needs that extra pair of hands, not only to get their HotSchedules solution up and running, but to also maintain it for the long run. Just pick the Success Services level that’s right for you.
*Starter Plus and Starter Pro services are formerly known as Accelerator I and Accelerator II respectively
Logbook Start Plus & Pro: Moving to a digital Logbook can be overwhelming. Outsource your task list file conversion to our Implementation Specialists and put yourself on the fast track to better organizational communication and consistency Maintenance Package: Do you frequently change task lists or amend your organizational hierarchy? We’ll gladly take the grunt work off of your team in maintaining your task lists on a monthly basis.
Talent Development Starter Plus & Pro: Ideal for training or operations managers low on resources and short on time or maybe just wanting to fast track their academy. A dedicated Implementation Specialist will provide consultation on organizing your academy and alleviate some of the grunt work by uploading your existing courses, documents & assets into the tool for you. Maintenance Package: Building out comprehensive learning academies can be a very lengthy process. With this service offering, you’ll be assigned a dedicated Implementation Specialist who will be available for routine monthly maintenance of your academy, perfect for organizations with a long learning development roadmap ahead of them.
Schedule Starter Plus & Pro: HotSchedules can put you on the fast track to labor optimization! Our implementation and training experts will help you to realize the full capabilities of the software and push towards organization-wide adoption.
Activity Based Forecasting (ABF) Starter: Take advantage of our scheduling pedigree via an in-depth Success Planning session where we discuss your objectives, current resources and configuration needs; then map out your customized plan for building out your labor rule matrix. Ideal for the above store leader or administrator that is time and resource constrained and needs that kick start to building out a modern and dynamic labor plan.
Customer Success From the Get-Go
We’re focused on YOU. Your dedicated Customer Success Manager is a true extension of your team. Their goal is to ensure that you get the most value out of HotSchedules and cultivate lifelong customer relationships.
You’ll come to think of them as a consultant and rely on their industry and product expertise to maximize your return on investment.
Regularly scheduled business reviews
Ongoing support so that you achieve your success metrics
Partner in your company’s adoption and continued success
Your product roadmap champion and single point of contact
We’re for you when you need us!
Every HotSchedules customer benefits from live 24/7 phone and email support in English and Spanish. Whether you’re a scheduling manager needing help posting a schedule, a training administrator needing help with your academy, a question about your inventory calculations, or an hourly employee needing access to your account, our knowledgeable Customer Care team can help with that.
We pride ourselves on years of collective industry experience, providing you with service as you would expect to serve your own customers.
24/7 live phone and email support
Hourly team member support for accessing HotSchedules and our automated phone system enables account access to listen to schedules or messages, pick up shifts, etc...
Our Help Center (help.hotschedules.com) includes hundreds of self service articles for how-to’s, system requirements, troubleshooting, etc...