Success Services

Partners in Your Continued Success

At HotSchedules we take pride in providing you the same level of knowledgeable, professional, attentive service that you provide your own guests. There’s a reason for our 98% customer satisfaction score — our customers expect and receive world-class service to get up and running quickly, and they know that we’ll take care of them for the long haul.

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The Right Resources for Any Project

The HotSchedules Services team partners with you to guide your set-up and deployment of the HotSchedules solutions. Because we serve hospitality customers from small businesses (SMB) to the largest brands in the world, all with varying needs, we designed our packages to provide a broad range of services. As our partner, you’ll become confident in using the product, gain adoption across your organization, and lower costs in no time.

  • Project and Pilot Management. Our HotSchedules experts partner with your organization to coordinate progress and accountability throughout your deployment.

  • Dedicated Deployment Expert. A deployment expert with an unmatched understanding of the industry will transfer knowledge from us to you, tailoring HotSchedules’ software around your unique business needs.

  • Technical Resource. An expert in the coordination and delivery of detailed plans and scoping is assigned to your project based on your HotSchedules solutions and technical requirements, from forecasting and inventory to implementation and much more.

  • Discover Workshop. A workshop session ensures that HotSchedules experts understand the full scope and requirements of the project before a successful deployment starts.

  • Learning and Development Plan. The HotSchedules team works with your in-house operations and training professionals to establish effective training and change management plan, ensuring a successful implementation and deployment.

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Professionals Dedicated to Your Needs

We offer a variety of consultative services to ensure that your organization maximizes the ROI of each solution. Our customer enablement teams are staffed with industry experts who not only understand how to guide you through the adoption of a new technology solution but also know intimately how it will impact your day-to-day operations. Based on your business needs, you may select from three Services packages: Plus, Pro and Premium.

  • HotSchedules Plus Package. Designed for deployments for restaurants with 1-9 locations or pilot programs for 10-25 locations, our Plus Package will provide you with the basics to get you up and running on your HotSchedules solution. Plus engagements last from 30-100 days depending on the implementation and include a dedicated project manager, deployment webinar, discovery expert and more.

  • HotSchedules Pro Package. Designed for deployments for restaurants with 10-25 locations, or pilot programs for 26-99 locations, our Pro Package provides resources to ensure that your larger organization receives the training it needs to make the solution a success. Our Pro engagements last for 45-120 days depending on the implementation and include a dedicated project manager, an on-site technical workshop, 15-25 training hours, integration and data support, and more.

  • HotSchedules Premium Package. Our Premium Package is designed for full deployment in multi-unit restaurant brands with 26 or more locations. This top-tier package lasts from 60-150 days and includes multiple HotSchedules resources with expertise in mid-market and enterprise implementations. Your brand will enjoy on-site comprehensive training, special training for administrators, coaching on best practices, and much more.

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Customer Success From the Get-Go

We’re focused on YOU. Your dedicated Customer Success Manager is a true extension of your team. Their goal is to ensure that you get the most value out of HotSchedules and cultivate lifelong customer relationships.


You’ll come to think of them as a consultant and rely on their industry and product expertise to maximize your return on investment.

  • Regularly scheduled business reviews

  • Ongoing support so that you achieve your success metrics

  • Partner in your company’s adoption and continued success

  • Your product roadmap champion and single point of contact

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We’re for you when you need us!

Every HotSchedules customer benefits from live 24/7 phone and email support in English and Spanish. Whether you’re a scheduling manager needing help posting a schedule, a training administrator needing help with your academy, a question about your inventory calculations, or an hourly employee needing access to your account, our knowledgeable Customer Care team can help with that.
We pride ourselves on years of collective industry experience, providing you with service as you would expect to serve your own customers.

  • 24/7 live phone and email support

  • Hourly team member support for accessing HotSchedules and our automated phone system enables account access to listen to schedules or messages, pick up shifts, etc...

  • Our Help Center includes hundreds of self service articles for how-to’s, system requirements, troubleshooting, etc...

  • Premium Corporate Care option available

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