HotSchedules Partners with California-based King’s Seafood Company
Innovative HotSchedules Solutions Deliver Nearly 2 Percent in Labor-Cost Savings in First Month Austin, TX ¬— HotSchedules, which provides intuitive mobile and web-based solutions for the restaurant industry, has partnered with King’s Seafood Company to provide a streamlined and more accurate employee-scheduling process, in-depth forecasting abilities and significantly reduced labor costs. HotSchedules rolled out its […]
Innovative HotSchedules Solutions Deliver Nearly 2 Percent in Labor-Cost Savings in First Month
Austin, TX ¬— HotSchedules, which provides intuitive mobile and web-based solutions for the restaurant industry, has partnered with King’s Seafood Company to provide a streamlined and more accurate employee-scheduling process, in-depth forecasting abilities and significantly reduced labor costs.
HotSchedules rolled out its integrated Workforce and Digital Logbook solutions at King’s Seafood Company concepts in Southern California, including all 18 locations of the world-renowned Water Grill, Ocean Ave Seafood, 555 East, Lou & Mickey’s, Fish Camp and the King’s Fish House/King Crab Lounge establishments. Prior to implementing HotSchedules, King’s Seafood utilized a different online scheduling product that required managers to leverage each restaurant’s one connected computer in order to work on various schedules; the work could not be completed from home or elsewhere. Additionally, software files didn’t always download properly, creating added delays and headaches for managers.
King’s Seafood Company Vice President of Operations RJ Thomas decided it was time for an upgrade. He chose HotSchedules as an improvement from the previous system, and the team saw positive results within the first four weeks.
“With HotSchedules, we aren’t flying blind any longer,” Thomas says. “Our schedules are absolutely more accurate now because we base our labor on precise sales forecasts from the HotSchedules system. We view the average trend over the previous six to eight weeks and can achieve accuracy down to within 30-minute increments. When you really dial into your sales, you can control your labor. That’s where we’ve made our most substantial impact — a nearly 2-percent reduction in labor costs.”
In addition to an improved level of accuracy in scheduling, creating employee schedules is also significantly faster with HotSchedules. For King’s Seafood Company, the process has dropped from an hour-long hassle to a simple 15-minute task for managers. Communication between King’s Seafood Company staff and management has also been made easier with HotSchedules products. Gone is the paper schedule posted on the bulletin board and the hard copy shift-trade book, which had a tendency to go missing. All this communication now takes place within the HotSchedules tool, and everyone has access online or via their smartphone.
“We leverage HotSchedules to communicate about more than just scheduling too,” Thomas says. “For example, we recently used it to send out an online survey about healthcare benefits. It’s a great tool to get messages from the home office out to the field without spending a lot of time or money to get it done.”
In addition to manager and staff benefits, King’s Seafood Company has been able to provide an improved guest experience since implementing HotSchedules solutions, which has led to an increase in sales.
“The biggest trick to succeeding in the restaurant industry is accurately predicting what sales are going to come in the door on any given day,” Thomas says. “HotSchedules gives us that knowledge to within 90-percent accuracy, and it’s a power that makes managing my day easy.”
King’s Seafood Company evolved through more than 60 years of family-restaurant business experience. Having turned its focus to seafood a decade ago, King’s Seafood Company continues to establish seafood-inspired restaurants that are committed to providing guests with products of superior quality and freshness. King’s Seafood concepts include Water Grill, Ocean Ave Seafood, 555 East, Lou & Mickey’s, Fish Camp and the King’s Fish House/King Crab Lounge establishments. In addition, King’s Seafood Company established King’s Seafood Distribution, an exclusive seafood-distribution operation catering to its growing stable of restaurants, to provide the finest seafood to Southern California.
HotSchedules was founded in 1999 by restaurant-industry veterans. The company provides intuitive, mobile and web-based scheduling, forecasting and employee-engagement solutions. HotSchedules’ suite of products streamlines the employee-scheduling process, helps reduce controllable labor costs and increases employee retention. Its mobile applications are consistently rated by AppToday as one of the top 10 business apps. HotSchedules also provides training and account management backed by a bilingual support team accessible seven days a week. For more information about HotSchedules, the company’s innovative products, or the implementation of HotSchedules at King’s Seafood Company concepts, visit www.HotSchedules.com.