CASE STUDY

The Signature Room Chicago

CHALLENGES

  • Over 256 employees regularly calling in to get their schedules
  • Managers overrun with calls about schedules, shift trades and time-off requests
  • Managers were double entering schedules into two different systems
  • Daily shift information was unorganized across emails

BENEFITS

  • Employees receive schedules every Wednesday through text or email.
  • Managers are able to track employee disciplinary action in an online staff journal.
  • Punctuality enforcements help employees clock in and out on time.

SOLUTIONS

Overview

The Signature Room® quite literally towers over the competition. Perched on the top of the John Hancock Center in Chicago, the restaurant and bar provides patrons with unparalleled views of the Windy City skyline and Lake Michigan in addition to two distinct dining experiences.

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“The manual work we used to have to do is completely alleviated by HotSchedules.”

-Wesley Conger, General Manager, The Signature Room Chicago

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