CASE STUDY

The Bonnaroo Group

CHALLENGES

  • Scheduling using spreadsheets took several hours and lots of combing through historical sales and labor data to complete.
  • Team members calling or coming by the store and interrupting operations to ask about the schedule.
  • Changes to the schedule created even more disruption.

BENEFITS

  • Managers spend more time on operations instead of administration.
  • Improved work-life balance and happier team members.
  • Significantly improved communications, particularly with Millennials who use smartphones.

SOLUTIONS

Overview

With a name derived from Cajun slang term meaning“Good Time”, The Bonnaroo Group is passionate about delivering a good time, every time to their guests. The well-established Chili’s Grill and Bar brand they franchise helps further their cause.

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“HotSchedules has enabled us to communicate more effectively, especially with regard to the millennium generation.”

-Brett Summers, Vice President of Operations, Bonnaroo Group

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