CASE STUDY

P.F. Chang’s

CHALLENGES

  • Scheduling 150+ employees working more than 650 different shifts each week was time consuming and laborious for managers.
  • Overstaffing was a frequent problem.
  • Managers had to try to create schedules at home using pen and paper, since they didn’t have enough time while in the restaurant.

BENEFITS

  • Time to create schedules reduced by 75%.
  • Improved employee morale due to increased flexibility and control.
  • Labor budgeting tools ensure the right employees are scheduled and have reduced incidents of over/understaffing.

SOLUTIONS

Overview

P.F. Chang’s China Bistro (NASDAQ: PFCB) is a full-service upscale casual dining restaurant that provides its guests with consistently outstanding Chinese cuisine, attentive and personal service, an innovative beverage program and an inviting dining environment, all at a great value for their dollar.

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“The program is very easy and highly effective…Through each implementation, the HotSchedules team managed and supported the program so it did not weigh on our IT or training staff.”

-Peggy Rubenzer, Previously VP of Training

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