CASE STUDY

Famous Dave’s

CHALLENGES

  • Managers were spending too much time on cumbersome scheduling processes.
  • Younger workforce wanted a scheduling solution they could get on their smartphones.
  • Regional managers and corporate executives had no visibility into performance metrics.
  • Leadership teams struggled to proactively manage and predict labor costs.
  • The Point of Sale system was not integrated with their labor solution.
  • Training and onboarding procedures are difficult to manage and track.

BENEFITS

  • Experienced a significant decrease in labor costs within first few months of install.
  • On track to reduce labor costs by 2% in the first year.
  • Managers now able to easily create more accurate schedules using templates.
  • POS integration delivers critical labor and forecast reports to leadership daily.
  • Managers spend significantly less time creating and managing schedules.
  • Minimized overtime and gained better control over employee punctuality.
  • Training will be housed in one online branded academy and disseminated across stores.

SOLUTIONS

Overview

Famous Dave’s prides itself on its authenticity and commitment to its brand across its locations, many of which are franchised.

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“The solution we were using didn’t have the capacity to manage day-to-day labor like HotSchedules does. So, I made a case for it and we moved fast to get HotSchedules back.”

-Abelardo “Abe” Ruiz, Chief Operating Officer (COO), Famous Dave’s

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