Big Bus Tours Chicago


  • Scheduling was taking up too much time and using spreadsheets was inefficient
  • They had no way for employees to clock in or out remotely
  • Entering payroll manually was too time consuming


  • Better company-wide communication for last-minute changes
  • Saved three hours a week using HotSchedules time and attendance tools
  • Managers use Hotschedules to assign and track team member location and forecast sales
  • 100% user adoption
  • Employees can punch their timecards remotely resulting in a better work-life balance


Big Bus Tours and HotSchedules

At first glance, it may not seem like much, but both businesses are in the hospitality industry and both rely on a combination of salaried and hourly staff. Or, in the words of Big Bus Tours Senior Vice President Joey Robinson, “Tour guides are like our servers. Drivers are like the chefs.”


So when Big Bus Tours decided to implement a labor management platform, HotSchedules was the obvious choice for their operation. “Within our hop-on/hop-off niche, we’re the largest one, and we’ve continued to grow,” Robinson says.


“I’m on HotSchedules every day between the PC and the app. I look at the roster, and it tells me who is supposed to be where and what time they’re supposed to be there…It’s very convenient because it keeps track of where people should be.”

-Mark Robinson, Tour Supervisor, Big Bus Tours-Chicago

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