CASE STUDY

Big Bus Tours Chicago

CHALLENGES

  • Scheduling was taking up too much time and using spreadsheets was inefficient
  • They had no way for employees to clock in or out remotely
  • Entering payroll manually was too time consuming

BENEFITS

  • Better company-wide communication for last-minute changes
  • Saved three hours a week using HotSchedules time and attendance tools
  • Managers use Hotschedules to assign and track team member location and forecast sales
  • 100% user adoption
  • Employees can punch their timecards remotely resulting in a better work-life balance

SOLUTIONS

Overview

At first glance, it may not seem like much, but both businesses are in the hospitality industry and both rely on a combination of salaried and hourly staff. Or, in the words of Big Bus Tours Senior Vice President Joey Robinson, “Tour guides are like our servers. Drivers are like the chefs.”

 

So when Big Bus Tours decided to implement a labor management platform, HotSchedules was the obvious choice for their operation. “Within our hop-on/hop-off niche, we’re the largest one, and we’ve continued to grow,” Robinson says.

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“As soon as I saw HotSchedules, I was hooked.”

-Joey Robinson, Senior Vice President

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