Attention all restaurant managers, please raise your hand if this sounds familiar to you: “We were completely slammed tonight, so I’ll be here ’til at least 1 a.m. finishing next week’s schedule” “I received at least 10 phone calls this past hour from employees calling to ask when they’re supposed to come in. How am […]
Attention all restaurant managers, please raise your hand if this sounds familiar to you:
“We were completely slammed tonight, so I’ll be here ’til at least 1 a.m. finishing next week’s schedule”
“I received at least 10 phone calls this past hour from employees calling to ask when they’re supposed to come in. How am I supposed to get anything done?”
“I’d like to let my entire team know about an upcoming staff meeting, but getting everyone on the same page can be like herding cats!”
I see lots of hands raised. So for all of you who are restaurant managers, listen up – and for everyone who’s not, get ready to climb in their shoes for just a minute.
Every week, many of you have the daunting task of putting together the staff schedule. First of all, you often have to make the schedules after a long day in the weeds, in a cramped office with one computer that you share with all the other managers. Secondly, when you finally get the chance to sit down and work on the schedule, you have to sift through piles of crumpled employee time-off requests and try to accommodate those requests when hammering out the schedule. Finally, when you have to think about which employees would be best suited for certain shifts on specific days. And to top it all off, even after you’ve finalized and posted the week’s schedule, you also have to deal with shift change requests, staying on top of over time hours, trying to effectively communicate with employees on upcoming events, time-sensitive company announcements, etc. It’s not an easy job – especially if you have to do it all using a time-consuming, paper-based labor management system.
Restaurant labor management doesn’t have to be that difficult. And doing it well involves a lot more than just employee scheduling – it can also play an integral role in enhancing communications to further strengthen the company culture. For example, HotSchedules gives all employees the ability to access schedules, pick up shifts, request time off, and send/receive messages to managers or other employees – all 24/7, online or via phone. They can also set up email and text message notifications when their shift changes are approved by a manager. The right labor management tools enable restaurants to provide employees with the visibility and tools they need to have better control over their work schedule, which leads to all around better work-life balance – and at the end of the day, happy employees and managers make happier guests.
And managers, you’ll love our interactive labor management portal, which lets you reduce the amount of time it takes to generate weekly employee scheduling from hours to minutes. Our customers typically see a reduction of 75 percent in the time it takes to create a schedule using HotSchedules, often within weeks of beginning to use the tools. There are a lot of other great features that let you compare expected costs with actual expenses, integrate with your point of sale (POS) and time-and-attendance systems to enforce scheduled shifts, and more.
As you can probably tell, I’ve drunk the Kool-Aid and could go on for hours about the various benefits of our products – but I’ll keep it brief for now. I will say that the ability for managers, employees and corporate staff to communicate quickly and easily with each other is critical, and if you don’t already have a way to do it, you should seriously consider adopting a communication tool. Our clients use HotSchedules on a daily basis to distribute important messages or surveys to their employees in particular locations or chain-wide, such as crisis communication (during a hurricane, health scare or other urgent issue) or sharing open enrollment to benefits.
An open communication portal can change your company’s culture for the better, lead to greater employee retention, enhanced morale, and also contribute to your labor cost control.
Now that’s something to raise your hand about.