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Having trouble logging in. Is it you [Hotschedules] or is it me?

Is there any phrase more infuriating than “The username or password you entered is incorrect?” It’s the same username or password that you use for everything, and you just logged in yesterday with it, so what gives?! We hate to be the bearer of bad news, my friend, but it’s probably you, and not us. […]

Is there any phrase more infuriating than “The username or password you entered is incorrect?” It’s the same username or password that you use for everything, and you just logged in yesterday with it, so what gives?! We hate to be the bearer of bad news, my friend, but it’s probably you, and not us.

Think for a minute of all the usernames and passwords you use. Facebook, LinkedIn, bank accounts, smartphones, HBO Go, Netflix, Hulu, eHarmony, match.com, Tinder, Christian Mingle…we got carried away there, but you get the point. Each one has a different requirement for an acceptable username or password. Some have to be eight characters long with at least one capital letter, a number, and a symbol. Others require you reset your password with a never-before-used one every three months, yet the password to my phone is 1-2-3-4. Suffice it to say, it’s a LOT to remember on a daily basis. Heck, it took us three tries to get into the computer to type this blog entry!

What we’re getting at here, is that there’s always some combination that slips our memory. The good news is that HotSchedules makes it easy to retrieve your username OR reset your password. If you have your personal email address linked with your HotSchedules account (and you should!), simply click the Username or Password link on the login screen to get the process rolling.

Now, we’re not trying to say that HotSchedules is never at fault here. Occasionally we do maintenance on the site which could prevent you from getting in, but that’s what our Customer Care team is for!

Feel free to visit our new Help Center or call them 24 hours a day, seven days a week at 866-753-3853, or email them at customercare@hotschedules.com.

Got more questions?

Our new and improved Help Center is your one stop shop for all things HotSchedules. It’s modern. It’s mobile. And it’s full of great information to help you navigate the world of HotSchedules. Give it a look and let us know if there’s something you’d like to see!

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