CNN on HotSchedules & HotSchedules on CNN
There’s been a lot of hubbub at the hub over the last week or so. Being featured on CNN Money and in an article on CNN had us all pretty enthused about the incredible, brand-catapulting coverage and our good fortune at getting it. It has pushed the HotSchedules name out to a broader audience than […]
There’s been a lot of hubbub at the hub over the last week or so. Being featured on CNN Money and in an article on CNN had us all pretty enthused about the incredible, brand-catapulting coverage and our good fortune at getting it. It has pushed the HotSchedules name out to a broader audience than we ever could have managed on our own, and I have the Twitter feeds to prove it.
I admit, however, that there was an element of anxiety threaded through all the excitement. A good portion of us, myself included, were concerned that we might be portrayed as a company made up of full-time vacationers and part time workers. Or that you have to be a Millennial to work here. Or that we cater to employees with no work ethic. A quick browse through some of the comments attached to that article, and you might find our anxieties were warranted.
Make no mistake – this is a fun place to work. But I’m a Gen X gal myself and I can tell you that the HotSchedules culture is not only for Millennials. Nor was it created by Millennials with only Millenials in mind. It’s for anyone who wants to get out of bed in the morning and actually want to go to the office. It’s for people who, though they have the option to work remotely, typically go to the office in person anyway. In an age where any Starbucks can become your place of work, that’s saying something.
As for our vacation policy, yes, it’s undefined. People take off when they need to or when they have family plans. No one abuses it and long term leaves of absence are the exception, not the rule.
But what is really remarkable about HotSchedules is the incredible passion for customer service that is woven into the very fabric of our culture. Perhaps it’s because many of us come from the restaurant industry and have never been able to get away from the obsessive desire to ensure each customer has a positive experience. Maybe it’s because, when we interview, we review not only a candidate’s background and experience, but also their cultural fit and customer service orientation.
Regardless of the reason, I can tell you that I have a lot of new friends at HotSchedules. For some of them, I’m old enough to be their….uhhhhm, much older sister. With all of them, I feel united in the goal of making things easier and better for our customers. And that’s Hot.