Announcing HotSchedules Community & Social Support!
As you know, we are very passionate about offering excellent support and service to our clients and partners, and that requires two-way communication. Our new addition of HotSchedules Community Forums is a way for us to broaden reach to those that need help or have ideas about how to make HotSchedules better. As more and […]
As you know, we are very passionate about offering excellent support and service to our clients and partners, and that requires two-way communication. Our new addition of HotSchedules Community Forums is a way for us to broaden reach to those that need help or have ideas about how to make HotSchedules better. As more and more of our users look to online social tools to connect with the things that are important to them, we knew we needed to look into ways we could use those tools to be of better support to you — whether it’s via Facebook, Twitter, or in our new community portal.
What we found is a powerful platform that combines the ever increasing social web with customer service. Enter GetSatisfaction, a widely popular tool used to organize and enhance communication with product and service users.
You can visit the forum at http://forums.hotschedules.com or by clicking the link at the top of your page when you login:
Here you will find our staff ready and waiting to answer any question or concern you may have. Whether you are having trouble logging in, or you have a great idea for a new report, the HotSchedules Community is where you can go to share it with us.
One of the features we are most excited about it the integration that this platform has with Facebook. Lots of our users are on Facebook (and we hope you’ll connect with us there, too!) and frequently use our page to give feedback or ask question. When visiting our page you will see a Support tab at the top of our Facebook page:
where you will find all the same information that lives on GetSatisfaction – right on our Facebook page. Now all the information lives on both platforms, so you can join us wherever you prefer (directly on the forums or via Facebook) to quickly access the questions and ideas of others. You can even show your support for a feature request or give your opinion of a response.
Lastly, if you are on our corporate site, you’ll notice the Feedback tab on the right side of the screen so you can ask a question or let us know about your idea very quickly – without leaving the page. Try it out!
We are very excited about the new Community Forum and hope that you are, too!