3 Simple Tips to Boost Restaurant Employee Engagement — And Sales
Studies show that engaged restaurant employees are more productive, drive customer satisfaction and can even help increase sales. Find out how to engage your workers in three simple steps!
“Employee engagement” isn’t just a buzzword, and it’s not the same as employee happiness or satisfaction. Truly achieving restaurant employee engagement is about your workforce’s emotional commitment to the company and its goals.
According to a Gallup poll, only 33% of employees are engaged in their organizations. If you’re an employer, that’s something you should be concerned about. You might be asking yourself, “I already pay them – why should I care if they’re engaged in the company?” As it turns out, there are several reasons you should want passionate employees in your restaurant.
Gallup’s Workplace Study reveals that employees who are passionate about the work they do can lead to:
a 70% increase in customer satisfaction
a 24% boost in sales
a 16% improvement in profits
With numbers like that, it’s plain to see why your business should invest in an effective engagement strategy and the solutions to make it happen.
Here are three simple yet effective tips for rolling out a successful employee engagement program:
1. (Re)Ignite the passion for your brand
You developed a mission, vision and values system for a reason. But it doesn’t become instilled in your people without a leadership team driving their adoption across all levels of the organization.
Figure out your core values and then model them. Then, start teaching employees those values from their very first day on the job through training and engaging onboarding processes.
Furthermore, your business should attract and invest in managers who believe what you believe! Studies show that employees who are supervised by highly engaged managers are 59% more likely to be engaged than employees supervised by actively disengaged managers. In restaurants, you’re only as good as the people you employ!
2. Solicit feedback and find ways to improve from it
Gathering feedback is a great way to assess the level of engagement from your employees and get direct answers on what can get them more engaged in the company. Put the effort into listening to your workers, empower them to bring their ideas to the table, and your business will be all the better for it. Solutions that can easily poll and gather input from users will go a long way to addressing engagement issues. Then, act on what you find!
3. Stay in constant communication using technology
The bulletin board doesn’t cut it anymore. Your employees need good communication, and they want to know what’s going on so they’re not the last to find out important information. They need a technology that will integrate seamlessly with their busy lives!
In order for this strategy to be effective, it needs to be deployed through and easily accessible in one location. And what’s the single place you know your employees will always come back to?
Restaurant employees look at their schedules on a daily basis. And by using a restaurant employee scheduling and communication tool like HotSchedules, you’ll be able to share company-wide goals and initiatives, as well as recognize and congratulate model locations and employees. Bonus: you can get the word out to five or 500 employees all at once – so your employees can stop being left in the dark!