HotSchedules was founded in Austin, Texas in the late 90’s by Ray Pawlikowski and David Cantu – restaurateurs who had a vision for how to help restaurants work smarter through the use of technology. They decided to tackle one problem in particular: old-school scheduling practices. When one of them was asked to build a Website for a college project, he saw an opportunity to put an end to the persistent paper-schedules and back-and-forth phone calls. He developed a site that let employees log-on and view their schedule from their computers. It was a huge hit and a company was born.
Today, HotSchedules provides the most loved, followed and used employee scheduling and labor management solution in the restaurant industry. Over the years, we’ve proudly earned the trust of more than 1.2 million managers, owners, operators, servers, line cooks, bussers and bartenders. Our employee scheduling software is used by companies of all shapes and sizes, from huge franchise operations down to independent mom and pops and pretty much everyone in between.
But the leadership team recognized that the picture wasn’t complete. After all, there’s a lot more to successfully running a restaurant than managing labor. So, when the opportunity to partner with other industry-leading companies, including Macromatix (now known as HotSchedules Enterprise Back Office), Schoox (HotSchedules Train) and The Manager’s Red Book (shift and task management) came up – it was a no-brainer.
For a short while, we called ourselves Red Book Connect (and if you heard of it, well, yay! Some of that expensive marketing paid off!), but it wasn’t long before we realized that the name most people recognized and had come to love was HotSchedules.
In 2015, we decided to go back to the HotSchedules namesake. We also decided to strengthen our portfolio with two game-changing products: HotSchedules Recruit, the hottest referral-based recruiting tool in the restaurant industry, and the HotSchedules IoT Platform, which integrates all of your disparate data sources so you can use it to improve your business. The first two apps developed on the Platform, HotSchedules Inventory and HotSchedules Reveal, are now also part of the portfolio.
In a lot of ways, this year feels like we’re just getting started. What was once a small Austin office filled with people working in their gym clothes is now a global family working hard (sometimes still in their sweats) to make our products amazing for everyone.
One thing is for sure, we’re looking forward to what the next decade has in store and in continuing to deliver on our mission, our purpose and our values.
We empower service-based organizations to master their operations, engage their teams and recapture work-life balance.
To provide the most trusted platform for empowering people and increasing their effectiveness as they serve others
Hospitality – We go beyond the expected to provide unparalleled experiences and help our customers do the same.
Empathy – We started in a restaurant. Service of others – both externally and internally – is in our blood.
Innovation – We never give up seeking creative ways to solve tough problems.
Community – We believe in the power of the communities we create and serve, our community of team members and in giving back to the communities we live in.
Fun – This isn’t a just a job; it’s a calling, and we love it!
Accountability – We do what we say we’re going to do. If something happens to prevent that, we determine the new course and communicate quickly.
William E. McGlashan, Jr.
Founder and Managing Partner, TPG Growth
Bill is a founder and the Managing Partner of TPG Growth and a member of TPG’s leadership committees. Prior to joining TPG in 2004, he was the chairman and…
Ransom A. Langford
Partner and Member, TPG Growth Investment Committee
Ransom is a partner and a member of the Investment Committee of TPG Growth based in New York. He oversees the firm’s investments principally in the sectors…
John W. Chidsey
Executive Chairman, HotSchedules
John is the executive chairman of HotSchedules. He was previously the chairman and CEO of Burger King Corporation where he served as president and CFO…
Campbell (Cam) B. Lanier, III
Chairman and CEO, ITC Holding Company, LLC
Cam is the Chairman and CEO of ITC Holding Company, LLC, a diversified holding company in West Point, Georgia. His investment activities span more than 30…
Former President of Ariba and HotSchedules Board Member
Kevin Costello served as president of Ariba, a cloud-based software and consulting services company that helps companies to buy, sell and manage their cash…
Ray Pawlikowski is chief operations officer of HotSchedules and also serves on the board of directors. As COO, Ray oversees all risk management, custom…