Serving Those Who Serve Others™

When it comes to serving the hospitality industry, it’s not just a job. It’s our calling. We truly believe great things come from unlocking the very best in those that serve others. Combining our passion for the service industry with our commitment to innovation, what we do within these walls is truly transforming an industry.

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About Us

Like many startups, we saw a problem and set out to solve it. HotSchedules was born when two restaurateurs, David Cantu and Ray Pawlikowski, set out to help restaurants work smarter through technology. As time passed and the industry continued to evolve, our customers turned to us to solve their biggest challenges with innovative technology. Almost 20 years later and we continue bringing innovative technology that powers the nearly $800 billion hospitality industry.
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Our Experience

From our humble beginnings as an online scheduling and communication application, through our transformation into a provider of best-of-breed labor management, task management, e-learning, and enterprise back office solutions – we’ve learned a lot over the past 2 decades.

Our Drive

What we know to be true – and what our customers consistently confirm – is that at the heart of a great restaurant you will find a great management team. But great managers are in short supply. Operators need to be able to ramp managers faster and managers want technology that helps them make better decisions to drive the right results.

And no one is better suited to help managers and operators drive these results than HotSchedules….


We serve over 3,000,000 users in 173,000 locations across 61 countries

Happy customers
HotSchedules started in the restaurant industry, so hospitality is in our DNA. No matter the size of your business, we look at our customers as partners, and we strive to serve them. Our community always comes first!
We help our customers track team members’ alcohol and food safety compliance certifications across all of their locations, so they can be sure their employees are always in-check and up-to-date!
Engagement is a value we share with our customers. Our solutions help businesses train and engage their employees, allowing users to grow as people and, in turn, grow your business.
With 24/7 bilingual support, we're able to offer our customers a seamless experience so they can cut down on the busy work and get back to what matters most — creating a great customer experience, every single time.

No one sees and manages more critical items than HotSchedules.

What is it like to be part of a team that is transforming an industry? Explore

Our core values:

HospitalityWe go beyond the expected to provide unparalleled experiences and help our customers do the same.

EmpathyWe started in a restaurant. Service of others—both externally and internally—is in our blood.

InnovationWe never give up seeking creative ways to solve tough problems.

CommunityWe believe in the power of the communities we create and serve, our community of team members and in giving back to the communities we live in.

FunThis isn’t just a job; it’s a calling, and we love it!

AccountabilityWe do what we say we’re going to do. If something happens to prevent that, we determine the new course and communicate quickly.