Service & Support

Choosing the right technology provider is as much about quality of service as it is about the product. HotSchedules provides complete restaurant labor management solutions, which means we don't just sell scheduling software; we believe that delivering high-quality service is vital to the success of a project and the fostering of a long-standing client partnership.

Your HotSchedules account manager and project manager will be responsible for overseeing your employee scheduling software installation before our trainers step in to provide your staff with the level of 'know-how' they will need to make the most from your investment. Beyond 'go-live', our dedicated support team is just a phone call or e-mail away to resolve any issues that may arise.

Client support

Dependent on product subscription offerings, our support services team is available via a dedicated support line, email or online chat.

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Training

We offer on-site, centralized or web-based training for our restaurant employee scheduling solution (depending on the application) to ensure that all users are comfortable working with the software.

HotSchedules Team, Workforce and Enterprise users have access to online training webinars at any time, and can also arrange special training seminars.

Labor management advice

With a broad range of knowledge and best practices in restaurant labor management, HotSchedules is available to discuss your business needs in detail and advise on how best to communicate with and leverage your workforce as a valuable resource.

Account management

(for Workforce & Enterprise)

HotSchedules' highly-experienced project managers will discuss, oversee and review your implementation to ensure complete client satisfaction. A dedicated account manager will be accessible as your primary contact.




Software customization for enterprise clients

HotSchedules knows that every company has its own unique requirements and business rules, and that no two are alike. Thus, our restaurant labor management solution provides the built-in flexibility you need to tailor it to your business. If you decided that your solution requires a higher degree of customization to meet your requirements or to suit your existing work practices, we'll be happy to help. Software customization features include:

  • Labor Proforma
  • Labor Matrices
  • Sales Forecasting
  • Labor Forecasting