Articles from the Customer Support Category
Best Practices Webinar Series Begins!
May 16th, 2012
Today was the kick-off of our new monthly Best Practices webinar series. These are designed to give existing customers a piece of our “power user” insight so they can get the absolute most out of HotSchedules. Each month we’ll feature a different deep dive session so that all of our customers can hone their skills and squeeze as much ROI out of the tools as they can. If you’ve never used HotSchedules, you might still consider joining one of these sessions to see some of the in-depth reports and functionality our solutions deliver.Read More
CNN on HotSchedules & HotSchedules on CNN
July 27th, 2011
There’s been a lot of hubbub at the hub over the last week or so. Being featured on CNN Money and in an article on CNN Living had us all pretty enthused about the incredible, brand catapulting coverage and our good fortune at getting it. It has pushed the HotSchedules name out to a broader audience than we ever could have managed on our own, and I have the Twitter feeds to prove it.
I admit, however, that there was an element of anxiety threaded through all the excitement. A good portion of us, myself included, were concerned that we might be portrayed as a company made up of full-time vacationers and part time workers. Or that you have to be a Millennial to work here. Or that we cater to employees with no work ethic. A quick browse through some of the comments attached to that article, and you might find our anxieties were warranted.
Gulf Coast: How we can Work Together to Help Communities in Need
July 27th, 2010
There’s no way to sugarcoat it (or try to make it look better than it is) — what happened in the Gulf has been a disaster for the surrounding wildlife and communities. Here in Austin, we’re fortunate to not be directly affected, but we’re only a few hundred miles from the Louisiana coastline – and many within our family of customers have been strongly affected by the event. Even restaurants far from the coast that serve seafood are seeing sales decline as consumers are wary of fish that may originate from the Gulf region.
As our most recent question for our Facebook contest, we wanted to ask our users how they have been personally (and professionally) affected by the oil spill — or even if they have not, what they could possibly do to help those that are. We have been humbled by your responses and great ideas, and a number of you had questions about what you could do to help. So, we wanted to put together a list of ideas for how you can help, and reputable organizations in case you are looking to donate your time or resources to clean up and help the people and wildlife in these communities return to normalcy.
Before we dive into that list, we wanted to mention how we are going to do our part – I’ve started personally calling some of our affected customers in the area to offer our support, and we are going to waive our monthly subscription fee for two months for about 25 of our customers that we identified as independently-owned small businesses in the region. It may only a drop in the bucket, but it’s one way that we can directly give back to restaurants and small business owners that are struggling as a result of the crisis.
And now, here are some ideas that you have provided, along with others that we brainstormed and some great organizations that are helping with the cause. We strongly encourage you to do your part to bring aid to these communities.Read More
What HotSchedules is Having for Dinner
July 12th, 2010
Recently, our longest-standing customer, P.F. Chang’s, created a line of cook-at-home meals called P.F. Chang’s Home Menu. We know tons of diehard P.F. Chang’s fans are loving the ability to recreate their favorite dishes at home — and that certainly includes us!
On the first day that grocery stores were stocked with P.F. Chang’s Home Menu, we bought out an Austin store’s entire stock of the meals and passed them out to HotSchedules employees to show our support for P.F. Chang’s newest initiative.
And a special note to my team at HotSchedules:
It’s great to see our customers succeed at what they do, and knowing that YOU help them run their business successfully is truly gratifying.Your hard work and dedication towards making our customers lifetime fans of HotSchedules is greatly appreciated. Keep on keeping it HOT!
Announcing HotSchedules Community & Social Support!
June 9th, 2010
As you know, we are very passionate about offering excellent support and service to our clients and partners, and that requires two-way communication. Our new addition of HotSchedules Community Forums is a way for us to broaden reach to those that need help or have ideas about how to make HotSchedules better. As more and more of our users look to online social tools to connect with the things that are important to them, we knew we needed to look into ways we could use those tools to be of better support to you — whether it’s via Facebook, Twitter, or in our new community portal.
What we found is a powerful platform that combines the ever increasing social web with customer service. Enter GetSatisfaction, a widely popular tool used to organize and enhance communication with product and service users.
You can visit the forum at http://forums.hotschedules.com or by clicking the link at the top of your page when you login:Read More